Call Reporting and Tracking

Ever wonder what your employees are doing all day? Or how long your customers are on hold, waiting for a representative to talk to them? How about how many rings the average caller endures before someone bothers to answer the phone? What if you could generate stats on people who called your company but hung up before they talked to anyone?

Extenda offers a full range of call reporting, tracking and accounting software to let you know exactly what is happening with your business calls. From the number of times a call was transferred to telephone usage by employee, department, toll-free number or by frequently dialed numbers, we can provide you answers that are simply not available with other systems.

Options include:

• Real-time call statistics

• Call Center Productivity software

• Historical Reporting and Automated Report Distribution

• Call Accounting and Trunk Usage Analysis

• Staffing Optimization and Forecasting

• Abandoned, Failed, and Unreturned Call Lists

• Call Monitoring, Call Barge-in, Call Stealing, and Call Recording to Voicemail

• Call tracking by user-customized groupings and in user-determined time intervals

• Computer-controlled call routing with dynamic, custom variables you can control

• Tracking across multiple sites, phone numbers, and IP extensions

• Call Recording and archiving systems and databases

• Screen recording (screen scraping) to monitor keystrokes and optimize performance

• Internet usage tracking by company, group, and employee