Account Codes

Additional Feature Information
Account Codes

Optional (Unforced) Account Codes


  • For keysets, Optional Account Codes apply to both incoming and outgoing calls. For outgoing calls, you can enter the Account Code before or after dialing the outside number.
  • For Single Line sets, Optional Account Codes apply only to outgoing calls. You must enter the Account Code after getting dial tone on the line but before dialing the outside number.

To enter an Optional (Unforced) Account Code:

  1. Place or answer outside call.
  2. Press your Account Code Feature Key or dial # (if enabled).
  3. When your display shows Enter Account Code, enter the Account Code.
    1. An Account Code can be up to 10 digits long, using the digits 0-9.
  4. Press an Account Code Feature Key or dial # (if enabled).
  5. For outside calls only: Dial your outside number.
    1. Toll Restriction may still prevent you from dialing certain outside numbers.
    2. If the number doesn't dial out within 6 seconds, your system probably has Store and Forward enabled. Just dial # to have the call go through.

Forced Account Codes


  • Forced Account Codes may prevent Speed Dial from dialing 911 emergency services.
  • Forced Account Codes do not apply to incoming calls.

To enter a Forced Account Code:

  1. Access a line for an outgoing call.
    1. You hear three beeps.
  2. When your display shows Enter Account Code, enter the Account Code.
    1. An Account Code can be up to 10 digits long, using the digits 0-9.
    2. If your system has Verified Account Codes enabled, you must enter one from the Verified Account Codes Table. If you enter an invalid Verified Account Code, your call will be cut off in the next step.
    3. Skip this step to bypass Account Code entry (for example, when dialing a local call and your system requires Account Codes only for toll calls).
  3. Press an Account Code Feature Key or dial # (if enabled).
  4. Dial your outside number.
    1. Toll Restriction may still prevent you from dialing certain outside numbers.
    2. If the number doesn't dial out within 6 seconds, your system probably has Store and Forward enabled. Just dial # to have the call go through.