Programming Attendant Position

Additional Feature Information
Attendant Position

Attendant Position Setup

1. A 34-Button Display or Super Display is recommended for attendants.

2. Set up the system attendants (operators).

  1. 1501-01: Number of Operators [System: Options: Setup: Operators (1501): Number of Operators]
    Define the number of operators.
    Option Description
    0 [Default] System has no operators.
    1-4 Number of operators.
  2. 1502-01: Operator Number 1 [System: Options: Setup: Operator Assignments (1502): Operator 1] 1502-02: Operator Number 2 [System: Options: Setup: Operator Assignments (1502): Operator 2] 1502-03: Operator Number 3 [System: Options: Setup: Operator Assignments (1502): Operator 3] 1502-01: Operator Number 1 [System: Options: Setup: Operator Assignments (1502): Operator 1]
    Enter the extension number for each of the operators in your system.
    Option Description
    0 [Default] System has no operators.
    300-427 Operator's extension number. [Default] = No assignment.
  3. 2114-03: Station's Operator Extension Number Stations: Config: Options: OffHook (2114): Operator: Extension]
    For each extension, enter the corresponding operator's extension number.
    You can choose among the operators defined in the previous step. If there are no operators defined, this option has no meaning.
    Option Description
    300-427 Operator's extension number. [Default] = 300.

3. While busy on a call, should the attendant get Off-Hook Signaling?

  1. 2116-03: Off Hook Signaling for Incoming Outside Calls Stations: Config: Options: Off Hook Signal (2116): OHS Lines]
    For the attendant's extension. set up the Off-Hook Signaling options (none, Camp-On tone, or Off-Hook Ringing).
    Option Description
    0 No Off-Hook Signaling at the extension.
    1 Camp-On tones.
    2 [Default] Off-Hook Ringing
  2. Optionally choose 0 to disable Off-Hook Signaling.

4. Should 0 (or 01-04) be the digit users dial to reach their operator?

  1. 1301-[01-10]: Function Type [System: Numbering: Dialing Plan: Numbering (1301): Function Type]
    This option sets the function type for each dialed digit. Normally, digit 0 is set at type 1 which is for operator access.
    Normally, digit 0 is set at type 1 which is for operator access. If you want to use a digit other than 0, you'll need to change the function type of the digit 0 and assign type 1 to another digit. Be aware, however, that most other digits already have important assignments.
    Option Description
    1 Operator access. [Default for digit 0.]
    2 Extension access.
    3 Line Group access.
  2. 1301-[01-10]: Expected Number of Digits [System: Numbering: Dialing Plan: Numbering (1301): Expected Digits]
    Set how many digits the system expects to receive when the digit string begins this digit.
    Normally, digit 0 is set at 2 to accommodate 0 (in single operator systems) and 01-04 (in multiple operator systems). If you change the operator access digit, you'll also need to check this option.
    Option Description
    0 2
    1-8 3
    9 1