Programming Hold

Additional Feature Information
Hold
User Operation
Hold

Setting the Hold Options

1. Set Up Automatic Hold.

  1. 1411-03: Automatic Hold [System: Class of Service: Lines: Lines (1411): Automatic Hold]
    Use this option to enable or disable Automatic Hold.
    • If enabled, pressing a line key or Call Coverage key will put the initial call on Hold.
    • If disabled, pressing a line key or Call Coverage key will disconnect the initial call on Hold.
    Option Description
    No (0) [Default] Disabled.
    Yes (1) Enabled.
  2. 2102-01: Class of Service [Stations: Config: Setup: Access (2102): Class of Service]
    Assign Class of Service to extensions.
    Option Description


    1-15
                                        


    Class of Service level 1-15.
    [Default] for extension 300 = 1.
    [Default] for all other extensions = 2.

2. Adjust the Hold timers.

  1. 1603-02: Hold Recall Timer [System: Timers: Features: Recall (1603): Hold Recall]
    This timer sets how long a call stays on System Hold before recalling the extension that initially placed it on hold.
    Option Description
    0 Disabled.
    1-9999 Seconds. [Default] = 60 seconds.
  2. 1603-03: Exclusive Hold Recall Timer [System: Timers: Features: Recall (1603): X-Hold Recall]
    This timer sets how long a call stays on Exclusive Hold before recalling the extension that initially placed it on hold.
    Option Description
    0 Disabled.
    1-9999 Seconds. [Default] = 90 seconds.
  3. 1601-01: Line No Answer Timer [System: Timers: Features: Incoming (1601): Line No Answer]
    This timer sets how long a call rings the extension that initially placed it on hold before diverting to Key Ring.
    Option Description
    0 Disabled.
    1-9999 Seconds. [Default] = 15 seconds.

3. Set the abandoned Hold recall cycles.

  1. 1603-05: Abandoned Hold Cycles [System: Timers: Features: Recall (1603): Recall Cycles]
    Use this option to set how may times a call will follow the Hold or Park recall cycle before diverting to Key Ring.
    Option Description
    1-9999 Number of recall cycles. [Default] = 2.
    0 Call recalls continuously (i.e., never diverts to Key Ring).
  2. If you set this option to 0, the call will continuously recall the extension that placed it on hold until it is answered or the outside caller hangs up.