Programming Hotline

Additional Feature Information
Hotline

Setting Up Hotline

1. Set up the Hotline basics.

  1. 2121-[01 to 24]: Feature Key Codes Stations: Config: Feature Keys: Assignment (2121): Function Type]
    Assign key code 05 to an available Feature Key on a keyset.
    Option Description
    05 Hotline key. [Default] = no Hotline keys assigned.
  2. 2121-[01 to 24]: Feature Key Data Stations: Config: Feature Keys: Assignment (2121): Function Type]
    For the key data, enter the extension number of the Hotline partner.
    Option Description
    Extension Extension number of Hotline partner. [Default] = No data assigned.
  3. 2402-[01-60]: DSS Console Key Codes [Stations: DSS Consoles: DSS1: Assignment (2402): Function Type]
    Assign key code 05 to an available Feature Key on a DSS Console.
    Option Description
    05 Hotline key. [Default] = no Hotline keys assigned.
  4. 2402-[01-60]: DSS Console Key Data [Stations: DSS Consoles: DSS1: Assignment (2402): Function Type]
    For the key data, enter the extension number of the Hotline partner.
    Option Description
    Extension Extension number of Hotline partner. [Default] = No data assigned.
  5. 2116-02: Off Hook Signaling for Calls from Hotline Partner Stations: Config: Options: Off Hook Signal (2116): OHS Hotline]
    Use this option to specify the type of Off-Hook Signaling that occurs when a user presses the Hotline key for their busy Hotline partner.
    Option Description
    0 [Default] Disabled.
    1 Camp-On. Hotline call from partner will send Camp-On tones.
    2 Voice Over. Hotline call from partner will initiate Voice Over.

2. Set up Hotline Automatic Transfer.

  1. 1401-13: Hotline Automatic Transfer [System: Class of Service: Features: Features (1401): Hotline Auto Transfer]
    This option enables or disables Hotline Automatic Transfer at the extension.
    • If enabled, the extension user can Transfer a call just by pressing the Hotline key (without first pressing TRANSFER).
    • If disabled, to transfer a call the extension user must press TRANSFER before pressing the Hotline key.
    Option Description
    No (0) [Default] Disabled.
    Yes (1) Enabled.
  2. 2102-01: Class of Service [Stations: Config: Setup: Access (2102): Class of Service]
    Assign Class of Service to extensions.
    Option Description


    1-15
                                                


    Class of Service level 1-15.
    [Default] for extension 300 = 1.
    [Default] for all other extensions = 2.

3. The Hotline Key Surfing Options.

  1. See Hotline and Call Coverage Key Surfing for more on Hotline Key Surfing.
  2. The Call Coverage and Hotline Key Surfing chart shows the program and call state interactions.