Line Groups

Dial codes to access Line Groups for outgoing calls.
Programming for this Feature
Programming Line Group and Dial 9 Options
User Operation
Line Groups

Description

Extension users can optionally dial Line Group access codes 90-98 to select an available line in the group for outgoing calls. This is helpful in applications that have different services arranged into Line Groups. For example, dialing 90 could access a group of DDD lines for local calls, and dialing 91 could access a group of WATS lines for long distance calls. Note that systems with Line Group Routing enabled cannot also dial Line Group access codes 90-98.

When a user dials a Line Group access code (90-98), the system selects the lowest number in the group that is available. If that line is busy, it automatically selects the next highest line. If all lines in the group are busy, the user can optionally queue for a line to become free. See Line Queuing / Line Callback for more.

Systems using Line Groups or Line Group Access should use the hybrid FCC registration number (i.e., the number that ends in MF-E). Look at the label on the bottom of your equipment cabinet for more information.

Conditions and Defaults

Conditions


  • Systems using Line Groups or Line Group Routing should use the hybrid FCC registration number (i.e., the number that ends in MF-E). Look at the label on the bottom of your equipment cabinet for more information.
  • A line can be in more than one group.

Default Setting


  • DSX-80/160
  • Lines 1-12 ring on line keys 1-12 for extensions 300-315. All other extensions are lamp only for lines 1-12. Lines 13-64 do not appear on line keys.
  • All extensions have full access on all lines.
  • Line Group Routing (dial 9) is assigned to Line Group 90 (which contains lines 1-8). Dial 9 works by default. The outgoing line priority for the dial 9 group is as follows:
    • Order 1 for line 8
    • Order 2 for line 7
    • Order 3 for line 6
    • Order 4 for line 5
    • Order 5 for line 4
    • Order 6 for line 3
    • Order 7 for line 2
    • Order 8 for line 1

  • DSX-40
  • Keys 1-8 are line keys for lines 1-8.
  • All extensions have full access on all lines.
  • Lines 5-8 require the Expansion Board.
  • Line Group Routing (dial 9) is assigned to Line Group 90 (which contains lines 1-8). Dial 9 works by default. The outgoing line priority for the dial 9 group is as follows:
    • Order 1 for line 8
    • Order 2 for line 7
    • Order 3 for line 6
    • Order 4 for line 5
    • Order 5 for line 4
    • Order 6 for line 3
    • Order 7 for line 2
    • Order 8 for line 1

Other Related Features

Features


  • Loop Keys
    • Switched and Fixed Loop Keys use the system’s Line Groups.
  • Line Group Routing
    • With Line Group Routing enabled, extension users can press INTERCOM and dial 9 to place outgoing calls.

IntraMail Features


  • None.