Night Service / Night Ring

Use Night Service to reroute calls after hours.
  • The night mode is preserved in the event of a power failure.
Additional Feature Information
Call Handling
Programming for this Feature
Programming Night Keys
Programming Outside Line Type, Access, and Ringing
Basic Day Call Handling Options
Basic Night Call Handling Options
User Operation
Night Service / Night Ring

Description

Night Service redirects outside calls to their night mode destination. Typically, the attendant or supervisor activates Night Service after normal working hours, when most employees are unavailable to answer calls. Lines can ring extensions directly at Night, providing specific answering points for Night Service calls. (For example, you can program lines to ring the security station at night.)

To have outside lines ring the External Paging system (which users can answer by dialing a code), see Outside Call Ringing Over External Page in Paging. To have the ringing call also activate the system relay, see Page Relay Control in Paging.

Night Service Keys

The night mode status of the system is controlled by the following types of keys:

Night Mode Answering Options

These are the available answering options for a line. The same options are available during the day and when the system is in the night mode.

Key Ring
  • All extensions that are programmed to ring on that line at night will ring.
  • For example, calls could ring the receptionist during the day and then ring throughout the building at nigh.
Direct Inward Line to an Extension
  • A DIL can route to a different extension in the day and at night.
  • The call rings the night destination for the DIL No Answer Time and then follows the programmed night mode overflow routing.
  • For example, calls could ring throughout the building during the day and just the security office at night.
Direct Inward Line to an Extension's Mailbox
  • An outside line can route directly to a Subscriber Mailbox. There is no need to set up Call Forwarding to voice mail or Extension Hunting to voice mail.
  • For example, calls that ring the receptionist during the day could go right to the receptionist's mailbox at night.
Automated Attendant
  • Calls on the line are answered by the Automated Attendant.
  • Depending on how this is set up, calls are answered either by the line's Default Mailbox or by a specific Call Routing Mailbox.
  • For example, calls could ring throughout the building during the day and go right to the Automated Attendant at night.

Conditions and Defaults

Conditions


  • None.

Default Setting


  • In DSX-40, keys 1-8 are line keys for lines 1-8 and ring at extensions 301-308.
  • In DSX-80/160, keys 1-12 are line keys for lines 1-12 and ring at extensions 301-316.

Other Related Features

Features


  • Department Groups
    • The Night key sets the day/night status of Department Groups. This is true for both types of Department Groups: Ring Groups and UCD Groups.
  • Direct Inward Line
    • The extension to which the DIL is terminated can control the night mode of the DIL by pressing DND.
  • Direct Station Selection (DSS) Console
    • A DSS Console with a Night key can put the system in the night mode.
  • Do Not Disturb
    • A DIL destination activates the night mode for the DIL when they press DND.
  • Paging
    • To have lines ring the External Paging system, see Outside Call Ringing Over External Page in Paging. To have the ringing call also activate the system relay, see Page Relay Control in Paging

IntraMail Features


  • None.