Room Monitor

Room Monitor lets you monitor the sounds at another extension.
Programming for this Feature
Programming Room Monitor
User Operation
Room Monitor
Important points to understanding Room Monitor
Room Monitor with Call Coverage, Hotline, or Reverse Voice Over Keys

Description

Use Room Monitor to monitor the sounds at another extension. A typical residential application is to use Room Monitor to listen for sounds in an infant’s room. In a commercial setting, you can use Room Monitor to monitor for activity at a reception area or warehouse entrance. To set up Room Monitor:
  1. Enable Room Monitor at the keyset extension to be monitored.
  2. From any other extension, place an Intercom call to the extension you wish to monitor.

The monitoring extension user can hear everything picked up by the monitored extension’s microphone. They can place and answer calls normally and automatically return to monitoring when they hang up. Additionally, the user can press a soft key to make an Intercom call to the monitored extension, or press a different soft key to end monitoring and return to normal operation.

The monitored extension is completely dark and quiet except for illuminated (green) DND key. Incoming ringing, paging, and voice announcements are disabled and the Feature Key LEDs are off. The monitored extension user can place calls and return automatically to being monitored when they hang up. In addition, the user can press a soft key to make an Intercom call to the monitoring extension, or press a different soft key to end the Room Monitor session.

Up to 7 extensions can simultaneously monitor the same extension. Each extension in a Room Monitor session (including the monitored extension) uses a system Conference circuit. This means that the maximum number of extensions in a Room Monitor session (8) uses up 8 Conference circuits.

Room Monitor with Call Coverage, Hotline, or Reverse Voice Over Keys

Call Coverage, Hotline, and Reverse Voice Over keys simplify Room Monitor operation by providing one-button access and a unique Busy Lamp Field (BLF) for the monitored extension. See the following chart:

Call Coverage, Hotline, and Reverse Voice Over Key Busy Lamp Indications
When the key is: Room Monitor at the destination is: The covered extension is:
Off Disabled Idle
On (red) Disabled Busy on a call (all types) or ringing (Hotline and Reverse Voice Over only) (Also see Slow Flash below)
On (orange) Enabled Idle or being monitored by another extension
On (green) Enabled Being monitored by you
Slow Flash (red) Disabled (Call Coverage key only) Ringing for an incoming call

Conditions and Defaults

Conditions


  • None.

Default Setting


  • Room Monitor is allowed at all keyset extensions.

Release Notes (System)

Beep Tone Disabled When Setting Up Room Monitor

[3.01] If a user enables Room Monitor, the extension will silently go into the Room Monitor mode. In prior versions, a confirmation beep was heard. In this new software, the confirmation beep is heard only if the user presses DND and then lets the phone time out.

Reference: None

Continuous Room Monitor Over IP

[3.00.32] Continuous Room Monitor over IP is available in software version 3.00.32. In prior versions, the IP call would disconnect after 24 hours.

Reference: None

Headset And Room Monitor

[3.02] The following issues are corrected when using Headset Mode with Room Monitor:
  1. When an extension has Headset mode enabled and is being monitored, placing an Intercom or outside call activates Handsfree rather than the headset.
  2. When an extension has headset mode enabled and is monitoring another extension, placing an Intercom or outside call correctly activates the Headset mode but the SPEAKER key does not light.

Reference: A090715001

Monitoring Extension Hears Monitored Extension's Call

[3.02] In version 3 software prior to 3.02, the monitoring extension could hear the monitored extension's call as follows:
  1. Extension 303 (for example) placed in Room Monitor mode.
  2. Extension 301 (for example) calls and monitors 303.
  3. Extension 303 places a call (outside or Intercom).
  4. Extension 301 can hear the transmit audio from 303.

This is corrected in system software version 3.02.

Reference: A090723005

Room Monitor Using IP Keyset Problems

[3.01] This software version allows an IP keyset to use Room Monitor. This capability was not completely functioning in prior versions.

Reference: A090709003 A090709002

Transmit Lost While Multiple Extensions Monitor

[3.01] A problem is corrected when multiple extensions are monitoring the same extension. In previous versions, when the extension that last joined the Monitor press Talk the transmit path at the extension that first joined the Monitor is lost.

Reference: A090715003

Other Related Features

Features


  • Background Music
    • Background Music is not available at the monitored extension while it is being monitored.
  • Call Coverage Keys
    • If you have a Call Coverage Key for an extension with Room Monitor enabled, you can press the key to monitor the extension.
  • Call Forwarding
    • An extension user can forward their phone to an extension that has Room Monitor capability, but the forwarding will not go through if the destination has Room Monitor enabled.
  • Hotline
    • If you have a Hotline Key for an extension with Room Monitor enabled, you can press the key to monitor the extension.
  • Reverse Voice Over
    • If you have a Reverse Voice Over Key for an extension with Room Monitor enabled, you can press the key to monitor the extension.
  • Single Line Telephones
    • Single line extensions can use Room Monitor.
  • Transfer
    • You cannot Transfer a call to an extension that has Room Monitor enabled.
  • User Programmable Features
    • User Programmable Features are not available at an extension that has Room Monitor enabled.

IntraMail Features


  • None.