Call Forward to a Mailbox

An extension user can forward their calls to their mailbox.
Programming for this Feature
Programming Call Forwarding to a Mailbox
User Operation
Call Forwarding to your Mailbox
Important points to understanding Call Forward to a Mailbox
Call Forwarding a Subscriber’s Direct Inward Line to their Mailbox
Logging Onto a Subscriber Mailbox while Listening to the Greeting

Description

A subscriber can easily forward calls to their Subscriber Mailbox. Instead of dialing an extension as the forwarding destination, the user just presses their V-MAIL key instead. With Call Forward to a Mailbox, the subscriber is assured that their calls don’t get forgotten when they are busy or unavailable. Unlike with Extension Hunting to Voice Mail, forwarding lets the subscriber choose when and how they want their unanswered calls to go to voice mail (rather than have the telephone system reroute their calls automatically).

Call Forwarding a Subscriber’s Direct Inward Line to their Mailbox

The following table describes how IntraMail handles a subscriber’s Direct Inward Line when it is Call Forwarded to their mailbox. The routing occurs when the caller dials a digit while listening to the recorded or default mailbox greeting.

Dialing Options while Listening to a Subscriber Mailbox Greeting
2144-04: Next Call Routing Mailbox Stations: Config: IntraMail: Auto Attendant (2144): Next Call Routing Mailbox] 2144-03: Dialing Option Stations: Config: IntraMail: Auto Attendant (2144): Dialing Option] Digit Dialed Action
Undefined No 0 Caller hears, “That is an invalid entry,” and the greeting repeats, and the caller is prompted to leave a message.
1-9
# IntraMail hangs up.
* Caller skips greeting and can immediately start recording.
1-16 (valid Call Routing Mailbox) No 0 Caller follows 0 action in Next Call Routing Mailbox.
1-9 Caller hears, “That is an invalid entry,” the greeting repeats, and the caller is prompted to leave a message.
# Caller routes to the Next Call Routing Mailbox and hears its Instruction Menu.
* Caller skips greeting and can immediately start recording.
1-16 (valid Call Routing Mailbox) Yes 0 Caller follows key’s action in Next Call Routing Mailbox.
1-9
# Caller routes to the Next Call Routing Mailbox and hears its Instruction Menu.
* Caller skips greeting and can immediately start recording.

Logging Onto a Subscriber Mailbox while Listening to the Greeting

A subscriber who wishes to log onto their mailbox while listening to their greeting must have the option set in their Next Call Routing Mailbox. To allow this capability, for example:
  1. Program the Next Call Routing Mailbox # digit as LOGON to IXXX.
  2. While listening to their greeting, the subscriber can dial: # (to route to their Next Call Routing Mailbox), then # and their mailbox number to log onto their mailbox.

By default, this option is provided in Call Routing Mailbox 1. Additionally, the subscriber should enable a Security Code for their mailbox to prevent unauthorized logons.

Conditions and Defaults

Conditions


  • None.

Default Setting


  • Call Forwarding is allowed, but not set up for any extensions.
  • Ring No Answer Call Forward occurs after 10 seconds.

Other Related Features

Features


  • None.

IntraMail Features


  • Extension Hunting to Voice Mail
    • Extension Hunting to Voice Mail automatically sends calls to an extension’s mailbox without the user having to set up Call Forwarding.
  • Message Forward
    • A subscriber can forward a message in their Subscriber Mailbox to a co-worker.
  • Next Call Routing Mailbox
    • The setting of the Next Call Routing Mailbox and Dialing Option options determine the digits a caller can dial while listening to the recorded or default mailbox greeting.
  • Park and Page (Automated Attendant Direct to Voice Mail)
    • When enabled, Auto Attendant Direct to Voice Mail automatically sends all calls from the Automated Attendant to the subscriber’s mailbox.