Programming the Directory Dialing Name Routing Options

Additional Feature Information
Directory Dialing
Programming for this Feature
Directory Dialing Basic Programming
Programming Additional Directory Dialing Options

Setting Up the Name Options

1. Set up the name programming and enter names.

  1. Set how names should be entered into the system (first name first or last name first.
    See Programming Names for more.
  2. Enter names for extensions, Ring Groups, and UCD Groups.
    See Programming Names for more.
  3. 4224-04: Extension Name Match [Voice Mail: Routing Mailboxes: Routing Mailbox: Directory Options (4224): Name Match]
    Use this option to select the portion of the extension name on which the Directory Dialing Mailbox should route.
    This option allows for dial-by-first-name and dial-by-last-name Directory Dialing.
    Option Description
    1 [Default] Route by first name.
    2 Route by last name.

2. Set up the name routing options.

  1. 4224-05: Minimum Number of Letters Required [Voice Mail: Routing Mailboxes: Routing Mailbox: Directory Options (4224): Minimum Letters]
    This option lets you determine how many letters of the employee's name the caller must dial (1-3).
    • If the caller dials less than the specified minimum number of letters, IntraMail cannot route the call.
    Option Description
    1-3 Minimum number of letters to dial. [Default] = 1.
  2. 4224-06: Transfer Options [Voice Mail: Routing Mailboxes: Routing Mailbox: Directory Options (4224): Transfer Option]
    When Directory Dialing finds a name match, use this option to determine if it should route the call as a Screened (STRF) or Unscreened (UTRF) Transfer.
    Option Description
    1 [Default] STRF.
    2 UTRF.
  3. 4224-03: Screened Transfer Timeout [Voice Mail: Routing Mailboxes: Routing Mailbox: Directory Options (4224): STRF Timeout]
    If Directory Dialing will route via Screened Transfer, use this option to set how long a Screened Transfer from the Directory Dialing Mailbox will ring an unanswered extension before recalling.
    Option Description
    0 Immediate recall.
    1-255 Seconds. [Default] = 15 seconds.
  4. 4224-02: Time Limit for Dialing Commands [Voice Mail: Routing Mailboxes: Routing Mailbox: Directory Options (4224): Dialing Timeout]
    This option sets how long Automated Attendant callers have to dial digits.
    • If the caller waits too long to dial, the Directory Dialing Message repeats.
    • This option affects all Automated Attendant callers.
    Option Description
    0 Immediate recall.
    1-99 Seconds. [Default] = 5 seconds.