The following charts show in detail how each type of hunting handles incoming calls. |
Ring No Answer Line (Type 1) Hunting to Voice Mail | |||
Call Type | Extension Idle | Extension Busy | Extension in DND |
Ringing Intercom Call | Does not hunt (use Call Forwarding instead). | ||
Transferred Outside Call | Rings for 1603-01: Transfer Recall Timer [System: Timers: Features: Recall (1603): Transfer Recall], then routes to mailbox. | Flashes line key for 1601-03: Call Forward No Answer Timer [System: Timers: Features: Incoming (1601): CFWD No Answer], then routes to mailbox. | |
UTRF from Automated Attendant | |||
STRF from Automated Attendant1 | Rings for 4222-03: Screened Transfer Timeout [Voice Mail: Routing Mailboxes: Routing Mailbox: Routing Options (4222): STRF Timeout], then Automated Attendant prompts caller to leave a message. | Automated Attendant immediately prompts caller to leave a message. | |
Direct Inward Line | Rings for 1601-02: DIL No Answer Timer [System: Timers: Features: Incoming (1601): DIL No Answer], then routes to mailbox. | Follows night route for the line. | |
1 See Screened Transfer for more. |
Ring No Answer / Busy Line (Type 2) Hunting to Voice Mail | |||
Call Type | Extension Idle | Extension Busy | Extension in DND |
Intercom | Does not hunt (use Call Forwarding instead). | ||
Transferred Outside Call | Rings for 1603-01: Transfer Recall Timer [System: Timers: Features: Recall (1603): Transfer Recall], then routes to mailbox. | Call goes immediately to mailbox. | |
UTRF from Automated Attendant | |||
STRF from Automated Attendant1 | Rings for 4224-03: Screened Transfer Timeout [Voice Mail: Routing Mailboxes: Routing Mailbox: Directory Options (4224): STRF Timeout], then Automated Attendant prompts caller to leave a message. | Automated Attendant immediately prompts caller to leave a message. | |
Direct Inward Line | Rings for 1601-02: DIL No Answer Timer [System: Timers: Features: Incoming (1601): DIL No Answer], then routes to mailbox. | Call goes immediately to mailbox. | Follows night route for the line. |
1 See Screened Transfer for more. |
Ring No Answer / Busy All (Type 3) Hunting to Voice Mail | |||
Call Type | Extension Idle | Extension Busy | Extension in DND |
Intercom | Ringing Intercom call rings for 1601-03: Call Forward No Answer Timer [System: Timers: Features: Incoming (1601): CFWD No Answer], then routes to mailbox. Voice-announced Intercom calls do not hunt. | Call goes immediately to mailbox. | |
Transferred Outside Call | Rings for 1603-01: Transfer Recall Timer [System: Timers: Features: Recall (1603): Transfer Recall], then routes to mailbox. | ||
UTRF from Automated Attendant | |||
STRF from Automated Attendant1 | Rings for 4224-03: Screened Transfer Timeout [Voice Mail: Routing Mailboxes: Routing Mailbox: Directory Options (4224): STRF Timeout], then Automated Attendant prompts caller to leave a message. | Automated Attendant immediately prompts caller to leave a message. | |
Direct Inward Line | Rings for 1601-02: DIL No Answer Timer [System: Timers: Features: Incoming (1601): DIL No Answer], then routes to mailbox. | Call goes immediately to mailbox. | Follows night route for the line. |
1 See Screened Transfer for more. |
Busy Line (Type 4) Hunting to Voice Mail | |||
Call Type | Extension Idle | Extension Busy | Extension in DND |
Intercom | Does not hunt (use Call Forwarding instead). | ||
Transferred Outside Call | Does not hunt (use Call Forwarding instead). | Call goes immediately to mailbox. | |
UTRF from Automated Attendant | Rings for 1603-01: Transfer Recall Timer [System: Timers: Features: Recall (1603): Transfer Recall], then routes to mailbox. | ||
STRF from Automated Attendant1 | Rings for 4224-03: Screened Transfer Timeout [Voice Mail: Routing Mailboxes: Routing Mailbox: Directory Options (4224): STRF Timeout], then Automated Attendant prompts caller to leave a message. | Automated Attendant immediately prompts caller to leave a message. | |
Direct Inward Line | Does not hunt (use Call Forwarding instead). | Call goes immediately to mailbox. | Follows night route for the line. |
1 See Screened Transfer for more. |