An Automated Attendant caller can dial a digit to route to a Call Routing or Announcement Mailbox.
This is called the Go To (GOTO) action. The GOTO action can route directly to a specific Call
Routing or Announcement Mailbox, or allow the Automated Attendant caller to go to a mailbox of their
own choosing. Use the GOTO action to set up a “tree” of Automated Attendant options.
The block diagram below shows how the Automated Attendant can provide the caller with a “tree” of
dialing options. Dialing 1 (GOTO 809) routes to Announcement Mailbox 809, which plays the company
directions. Dialing 2 (GOTO 802) routes to Call Routing Mailbox 802, which is set up to give the
caller single-digit dialing to Tech Service technicians.
- The Announcement Message for Announcement Mailbox 809 tells the caller how to locate the
- The Instruction Menu for Call Routing Mailbox 801 instructs the caller which digits to dial
for each technician. The Dial Action Table for Call Routing Mailbox 802 contains the STRF or
UTRF actions to each technician’s extension.
The GOTO action can also log into a Subscriber Mailbox, although the LOGON action is normally
reserved for this function.