Message Notification

Dials a telephone number to let the recipient know there are new messages in their mailbox.
  • Enabling and setting up Message Notification from system programming is available in software versions 2.01 and higher.
Important points to understanding Message Notification
How Message Notification Works to Normal Telephone Numbers
How Message Notification Works to Digital Pager Numbers

Description

Once activated by the Subscriber Mailbox user, Message Notification dials a telephone number to let the user know when there are new messages in their mailbox. When Message Notification is on, a subscriber who is out of the office does not have keep calling their mailbox remotely to find out if they have new messages. IntraMail will let them know automatically. Notification can call extensions, local numbers, long distance numbers and digital pagers. When a Subscriber Mailbox user sets up Message Notification, they choose from the following options:
  • If Message Notification is enabled or disabled. (Message Notification can only occur if it is enabled.)
  • The time of day Message Notification should begin and end. (Callouts will only occur between the begin and end times.)
  • The type of device to which Message Notification will be calling. (Message Notification can call a normal telephone number or a digital pager.)
  • The telephone or pager service phone number.

To protect your mailbox from unauthorized access, be sure to record a security code for your mailbox before enabling Message Notification.

How Message Notification Works to Normal Telephone Numbers


  1. The subscriber activates Message Notification for their mailbox.
  2. When the subscriber receives a new message, IntraMail dials the destination that should receive the Message Notification.
    • IntraMail waits up to 30 seconds for ringback, reorder, busy or voice activity from the called number. If nothing is detected, the callout is considered unanswered.
  3. If the recipient answers, IntraMail plays the notification message (“Hello, I have a message for”) and asks the recipient to dial 1 to log onto their mailbox. The recipient hears the notification message if:
    • They say “Hello” after answering the callout, or
    • The system receives answer supervision from the telco after the recipient answers the call. (Note that the recipient can skip the announcement by dialing 1 to log onto their mailbox after answering the callout – without saying “Hello”.), or
    • The notification is to a system extension.
  4. Once the recipient logs onto the mailbox, the notification is considered acknowledged and will not reoccur until the subscriber receives new messages.
  5. If the recipient doesn’t answer, the system will retry the callout number. After completing the programmed number of callout attempts, Message Notification will stop.
  6. Once the notification process begins, a new message does not restart the process if it is already in progress. Once the process ends (e.g., if the message is acknowledged or the maximum number of callout attempts is reached), the next new message will restart the process.

How Message Notification Works to Digital Pager Numbers


  1. The subscriber activates Message Notification for their mailbox (see Operation).
  2. When the subscriber receives a new message, IntraMail immediately dials the pager service.
    • IntraMail waits up to 30 seconds for ringback, reorder, busy or voice activity from the called number. If nothing is detected, the callout is considered unanswered.
  3. After the pager service answers, IntraMail sends a dial string which causes the pager display to show the subscriber’s mailbox number as well as the number of new messages in the mailbox.
    • The notification is considered acknowledged if the recipient logs onto the mailbox. Notification will not reoccur until the subscriber receives new messages.
    • If the pager service doesn’t answer, IntraMail will retry the callout number. Message Notification may eventually cancel if the callout remains unacknowledged.

Conditions and Defaults

Conditions


  • None.

Default Setting


  • Disabled.

Other Related Features

Features


  • None.

IntraMail Features


  • Security Code
    • To protect their mailbox from unauthorized access, the subscriber should be sure to record a Security Code for your mailbox before enabling Message Notification.