Here is how Message Notification works to normal telephone numbers:
- The subscriber activates Message Notification for their mailbox.
- When the subscriber receives a new message, IntraMail dials the first destination in the
cascade that should receive the Message Notification.
- IntraMail waits up to 30 seconds for ringback, reorder, busy or voice activity from
the called number. If nothing is detected, the callout is considered
- If the recipient answers, IntraMail plays the notification message (“Hello, I have a
message for”) and asks the recipient to dial 1 to log onto their mailbox. The
recipient hears the notification message if:
- They say “Hello” after answering the callout, or
- The system receives answer supervision from the telco after the recipient answers
the call. (Note that the recipient can skip the announcement by dialing 1 to log
onto their mailbox after answering the callout – without saying “Hello”.), or
- The notification is to a system extension.
- Once the recipient logs onto the mailbox, the notification is considered acknowledged and
will not reoccur until the subscriber receives new messages.
- If the recipient doesn’t answer, the system follows the Cascading Message Notification rules
and notification will eventually stop if the call is not answered.
- Once the notification process begins, a new message does not restart the process if it is
already in progress. Once the process ends (e.g., if the message is acknowledged or the
maximum number of callout attempts is reached), the next new message will restart the