Transfer to a UCD Group

The Automated Attendant can transfer outside callers to UCD Group master numbers.
Additional Feature Information
Dial Action Table
Screened Transfer
Unscreened Transfer

Description

The Automated Attendant can transfer outside callers to a UCD Group master number. If a customer has a UCD Group set up for a department (such as Sales or Tech Service), the Automated Attendant can send calls directly to that department without any operator intervention. It is not necessary to have a company employee handle the calls. The calls will ring a member of the group or queue (wait in line) if all coworker’s in the group are busy.

To set up Transfer to a UCD Group, assign a STRF or UTRF action in the active Dial Action Table to route to the UCD Group master number. Refer to Screened Transfer and Unscreened Transfer for more on how these Automated Attendant options handle calls.

Conditions and Defaults

Conditions


  • None.

Default Setting


  • Disabled.

Other Related Features

Features


  • None.

IntraMail Features


  • Dial Action Table
    • Set up STRF or UTRF Dial Action Table actions to route to the UCD Group master number.
  • Screened Transfer
    • Automated Attendant Screened Transfers can automatically transfer an outside caller to a UCD Group master number.
  • Unscreened Transfer
    • Automated Attendant Unscreened Transfers can automatically transfer an outside caller to a UCD Group master number.