Enabling an On-Demand Remote Connection from a Phone

You can use any 5000 CP phone to enable or disable Remote Configuration sessions.

 NOTE: Disabling Remote Configuration from a system phone prevents remote users from accessing the system in which the phone is registered.

To enable Remote Configuration from a system phone, the remote technician must provide you with the personal identification number (PIN) that is registered with the Remote Proxy Server. The remote technician must also enter the 5000 CP license key ID, or Hardware Against Software Piracy (HASP) key. If necessary, you can use any system phone to view the HASP key and provide it to the remote technician, as described below.

To enable a Remote Configuration session:

  1. On any system phone, dial 342. ENTER PIN appears.

  2. Enter the PIN number (supplied by the remote technician), and then press #. REMOTE CONFIG ENABLED appears.

To end a Remote Configuration session:

Dial 343. REMOTE CONFIG DISABLED appears.

To display the license key ID (HASP key):

Dial 347. HW SERIAL NUM <number> appears.

To reset the Remote Configuration session:

Dial 344.