Call Centers
If someone in your company makes or takes calls, you have a call center. Extenda provides solutions for both inbound and outbound call centers. Whether you have customer service, tech support, sales departments, complaint hot lines or service departments, Extenda can find the right solution to increase productivity, personalize your service and drive cost savings. From call tracking software, desktop interfaces, and call recording to automatic call distribution and dynamic call routing, we have the tools to help your business to get your customers on the phone with the right person quickly, leverage your managers’ time with advanced supervisory tools, reduce training time and improve performance. |
Unified Messaging
Extenda offers a variety of messaging and automated interactions helping you stay in touch with customers, saving time and money. Extenda's Unified Communications solutions let you use your office voicemail as a single point of message storage, instead of juggling multiple mailboxes between home, office and mobile device. Integrate fax, voicemail, email, Automated Attendant, Interactive Voice Response, text messaging, secure instant message/chat applications, email queuing and click-to-call and click-to-chat website integrations, provide you with multiple touch points with your customers on a variety of media devices.
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Wireless Point to Point
Many of our customers have multiple locations that are within sight of one another. We find that old solutions for this such as point to point T1s are limited in terms of bandwidth and costly on a monthly basis. Sometimes a wireless point to point solution can be a huge improvement, providing faster speeds at a much lower cost. A wireless product with a one time cost for equipment and installation can in many cases pay itself off in 9-12 months.
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Wireless in the office
M any companies are utilizing laptops, PDAs, netbooks and mobile devices in the office, replacing desktop PCs. Many times this is cheaper and more easily expandable than adding more cabling. Extenda can help you set up a wireless office network that provides good coverage, security and also allows compatible cell phones to access your local network.
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Warehouse Solutions
Warehouses have a lot of footage. Sometimes this makes provision of internet or network access to computers or wireless inventory devices in certain spots impossible due to lack of infrastructure. Extenda can not only extend your network using fiber and wireless but also with DSL. Extenda can install an internal DSL solution that gives high speeds, is reliable and sometimes half the cost of fiber due to less expensive equipment and use of existing feed cabling throughout your warehouse with a one time purchase.
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Campus and Multi Building Solutions
Many businesses and educational facilities can span numerous buildings on a campus. Extenda can extend your network using wireless, fiber and DSL. Each of these are very reliable and offer high speeds for your voice and data network needs. Let Extenda give you a free evaluation for your current or anticipated needs. With an Extenda solution, you will own the equipment after the initial investment and there are no recurring charges. Many of our solutions pay themselves off after 15-18 months once you compare your current operating cost.
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Multi Location point to point T1 / VPN
 For smaller satellite offices, saving money, the number one priority, is sometimes more expensive in the long run. Quality of the link and security are important aspects also. Many low cost carriers do not keep to the service level agreement meaning you get lower speeds than anticipated and would be better served by a secure VPN. Extenda can help you learn whats best for your scenario.
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Multi Location by MPLS
MPLS is a high performance IP network that has become an excellent alternative to Frame Relay. If implemented properly, it can provide robust support for both your data and VoIP needs. MPLS VPN’s are available also providing better security and allowing remote users to access your network. Let Extenda evaluate your existing network to see if MPLS can provide you with better service at a lower cost.
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