|
|
Medical
Cabrillo Cardiology has utilized Extenda for implementing a voice and data network at two locations and connecting the telephones at each location into a single voice network. Besides enjoying lower monthly spending on voice and data services, they are able to leverage their existing telco spending by sharing circuits between sites and taking advantage of free interoffice calling, helping them provide the extraordinary care their patients have come to expect. |
Media
Dattner has implemented a desktop interface for staying in touch with important people in their industry and rapid call handling, as well as internal chat and click-to-dial. This enables them to quickly field, transfer and personalize call handling for their clients, as well as call forwarding (Find Me / Follow Me) to mobile devices and outside numbers, providing a personal touch as well as rapid internal communications and instant conferencing. |
Heavy Industry
Numatic Engineering utilizes a complete Unified Communications solution to serve their customers, including a desktop interface for secure IM and call control, desktop sharing and multi-party conferencing. Providing quick, efficient service to their customers is their number one priority, and we helped them design a system that uses ACD to drive calls to the best available agents for the task and customer, track their call performance, and provide real-time feedback on their performance to supervisors. |
Hospitality
 The Inn at Silver Lakes uses a comprehensive hospitality solution that integrates their telephone system and voicemail to their Property Management System (PMS), enabling automatic guest billing for telephone usage, wake up calls, and advertisements on hold, as well as call transfers to local partners such as Taxi companies, helping make their guests’ stay as pleasant as possible while simplifying their voice and data networks.
|
Direct Sales
 Fidelity Capital Mortgage Brokers utilizes a state of the art dialer and IP telephone system from Extenda, providing scripts, objection handling, on-screen dialing and call handling, real-time reporting and a tight integration between the software that runs the business and the telephone. Users can instantly access a number of databases and websites from within the application to help make a funding decision and find competitive rates for their customers.
|
Government
Extenda has installed numerous telephone systems for sensitive public service and defense-related organizations. From emergency paging and mobile notifications, 911 applications, call recording and desktop screen captures, advanced monitoring and security provisions, to more mundane applications such as door access control and self-administered systems, Extenda has a number of applications to assist our public servants and defense contractors in fulfilling their duties.
|
Shipping and Logistics
DHX maintains a single network of phone systems across the Pacific Rim and US, leveraging their existing WAN by making toll-free interoffice calls, providing enhanced customer handling and superior interoffice communications. Using software developed for call centers, they are able to plan staffing, see call traffic patterns, reduce hold times and call abandonment rates, and see real-time information on their call activity.
|
Education
We have helped numerous charter and private schools implement paging, cordless / facilities management devices, emergency notification devices for calling parents and evacuating the school / performing campus lock-downs, and provide automated notification to parents of absences, back-to-school nights, meeting reminders and more. |
|
|
|
