Set up routing scenarious to handle incoming calls, from basic to advanced.
Initial System Setup
Basic Call Handling
Use Basic Call Handling to set up simple call routing by manually assigning options to lines. For example, you can have a line ring an extension or voice mail directly as a Direct Inward Line.
The Basic Call Handling options also let you set up Night Service / Night Ring answering. You can, for example, set up a simple day/night greeting by programing a Direct Inward Line to one Call Routing Mailbox during the day and another at night. When a user presses their night key, incoming calls route to the night greeting.
You can also configure overflow routing if a call is not picked up at its initial destination.
[3.02] If a DID or DIL is set to overflow to IntraMail, and the mailbox specified is the same as the destination for the call, the caller will hear the mailbox greeting and the available options. In prior versions, the caller would not hear the available options.