An extension can store the caller’s name and phone number for easy review and redialing.
When caller ID is enabled, Caller ID Logging stores a record of the caller’s number and name (if provided by the telco) for each outside call that rings an extension. This allows an extension user to easily review and redial their calls. The system can log records directly to an extension or to one of 8 Caller ID Logging Groups. All the extensions in the same Logging Group share the same Caller ID records. Each extension or Logging Group can store up to 99 Caller ID records. The system stores up to 1800 Caller ID records, allocated among all extensions and Caller ID Logging Groups. All Caller ID records are retained when the system is powered down or reset. If a line rings more than one extension simultaneously, the system logs the call at all ringing extensions.
Unique Caller ID soft keys provide the extension user with the capability to view all of their Caller ID records or just records for unanswered calls. Super Display telephone users can additionally view records of answered calls.
While reviewing a Caller ID record, the extension user can optionally store the number and optional name directly in an Extension Speed Dial number.
Calls answered by keyset (digital) and single line (analog) extensions are marked as answered. Calls answered by voice mail ports are not marked as answered.
If a call is placed in Personal Park Orbit by voice mail, the system creates a record for the call on the extension at which it is parked, and at the extension that picked up the call. (Note that there is no record created at the voice mail port.)
If voice mail is not installed, Caller ID Logging can provide unique handling of a customer-provided answering machine. If an extension is designated as an answering machine in programming, any outside call picked up by the answering machine will not be marked as answered in the Caller ID log. For example, if a call rings into the system and is picked up by the answering machine, it will show as a new call in the Caller ID log. In addition, it will ﬂash green on the Ring/Message lamp indicating that there is a new call.
If the Caller ID number is non-standard (i.e., not 10 digits long), the system will dial the number on the programmed route exactly as it was received. It will not be processed in the Caller ID routing tables and the user will not be prompted with callback choices.
[3.00.32] Software version 3.0.32 corrects a corrupt Caller ID Log that could occur when the log tried to display 11 digits. The log display is now correctly limited to 10 digits (plus separators if enabled). This issue could also cause the Dial soft key to stop working.
Reference: A090512007, A090513010
[3.02] Software version 3.02 corrects a problem in prior version 3 releases in which an automatic callback from the Caller ID log would not always include the leading 1 when required. Manual callbacks worked correctly.
[3.00.32] In versions prior to 3.00.32, scrolling to a Caller ID Log error entry (e.g., Out of Area) and then pressing a blank soft key could cause the keyset to behave erratically. This has been corrected.
[3.05] References to the legacy Speed Dial Bin terminology have been removed.