Caller ID Logging

Description

When caller ID is enabled, Caller ID Logging stores a record of the caller’s number and name (if provided by the telco) for each outside call that rings an extension. This allows an extension user to easily review and redial their calls. The system can log records directly to an extension or to one of 8 Caller ID Logging Groups. All the extensions in the same Logging Group share the same Caller ID records. Each extension or Logging Group can store up to 99 Caller ID records. The system stores up to 1800 Caller ID records, allocated among all extensions and Caller ID Logging Groups. All Caller ID records are retained when the system is powered down or reset. If a line rings more than one extension simultaneously, the system logs the call at all ringing extensions.

Programmable Caller ID Callback Routing

You can set up Caller ID Callbacks (return calls) to select either a line or Line Group to redial calls allowed by the extension’s Toll Restriction. Caller ID Callback Routing can also optionally:

Strip the area code from the number dialed.
Strip the leading 1 from the number dialed.
Add a leading 1 to the number dialed.

Soft Key Integration

Unique Caller ID soft keys provide the extension user with the capability to view all of their Caller ID records or just records for unanswered calls. Super Display telephone users can additionally view records of answered calls.

Save Number to Speed Dial

While reviewing a Caller ID record, the extension user can optionally store the number and optional name directly in an Extension Speed Dial number.

New Record for Calls on Hold and Parked Calls

The system creates a new Caller ID record for a call retrieved from Hold at an extension other than the one that initially placed it on Hold. The same is also true for Parked calls.

A new call rings the system and creates a CID record.
Extension 301 answers the call and places it on Hold.
Extension 302 retrieves the call from Hold.
The system creates another record of the call at extension 302.

New Record for Transferred Call

A transferred call creates a new call record each time it is transferred. For example:

A new call rings the system and creates a CID record.
Extension 300 answers the call and transfers it to extension 301.
The system creates a new (answered) record for the call at extension 301.
Extension 301 transfers the call to extension 302.
The system creates another new (answered) record for the call at extension 302.

Answered Status for Calls Answered at Analog Ports

Calls answered by keyset (digital) and single line (analog) extensions are marked as answered. Calls answered by voice mail ports are not marked as answered.

Record Created for Voice Mail Park and Page

If a call is placed in Personal Park Orbit by voice mail, the system creates a record for the call on the extension at which it is parked, and at the extension that picked up the call. (Note that there is no record created at the voice mail port.)

Types of Calls that are Logged

Call ID Logging will make a record of any outside call to an extension that can normally be answered using Ringing Line Preference. These include:

Line key (Key Ring) and Loop Key calls
Transfers
Direct Inward Lines (DILs)
Group Ring calls

Caller ID and Answering Machines

If voice mail is not installed, Caller ID Logging can provide unique handling of a customer-provided answering machine. If an extension is designated as an answering machine in programming, any outside call picked up by the answering machine will not be marked as answered in the Caller ID log. For example, if a call rings into the system and is picked up by the answering machine, it will show as a new call in the Caller ID log. In addition, it will ﬂash green on the Ring/Message lamp indicating that there is a new call.

Manual Callback Selection

[3.01] A Caller ID callback number can be automatically dialed by the system or manually selected by the extension user. To allow users to manually select the callback number, you must first turn off the Caller ID Routing Tables in programming. This lets the extension user choose a callback number right from the telephone display. For example, an extension user can:

Review their Caller ID log and display the number they wish to return.
Press Callback.
Select a number from their display. For example, it the incoming Caller ID number is 203-926-5400, the display choices are:
- 203-926-5400
- 1-203-926-5400
- 926-5400
The number will dial out on the programmed Caller ID Callback route.

If the Caller ID number is non-standard (i.e., not 10 digits long), the system will dial the number on the programmed route exactly as it was received. It will not be processed in the Caller ID routing tables and the user will not be prompted with callback choices.

Release Notes (System)

11-Digit Number Causing Log Problems

[3.00.32] Software version 3.0.32 corrects a corrupt Caller ID Log that could occur when the log tried to display 11 digits. The log display is now correctly limited to 10 digits (plus separators if enabled). This issue could also cause the Dial soft key to stop working.

Reference: A090512007, A090513010

Callback Doesn't Include Leading 1 When Required

[3.02] Software version 3.02 corrects a problem in prior version 3 releases in which an automatic callback from the Caller ID log would not always include the leading 1 when required. Manual callbacks worked correctly.

Reference: A090727002

Caller ID Data Error Can Cause Keyset Instability

[3.00.32] In versions prior to 3.00.32, scrolling to a Caller ID Log error entry (e.g., Out of Area) and then pressing a blank soft key could cause the keyset to behave erratically. This has been corrected.

Reference: A090515003

Soft Key Cleanup

[3.05] References to the legacy Speed Dial Bin terminology have been removed.

Reference: None

Caller ID Log Records Increased to 1800

[3.02] The total number of Caller ID Log records is increased to 1800 from a previous maximum of 1000 in prior versions.