Voice Mail (IntraMail) Basics

Additional Feature Information
Voice Mail (IntraMail)

Using the Basic Voice Mail Features


  • See the detailed operations provided with each IntraMail feature for more.

To log into your mailbox from your own phone, do one of the following:

  1. Press V-MAIL.
  2. Push V-Mail xx (VM:xx).
    1. The xx is the number of new messages in your mailbox.
  3. You may have a Group Mailbox shared among you and some of your co-workers. Group members access the same mailbox and process the same messages when they log in.

To log into your mailbox from a co-worker’s phone:

  1. Press INTERCOM and dial 700.
    1. 700 is the voice mail "master number."
  2. Dial your own extension number.

From outside, to log onto your mailbox:

  1. After calling your company’s Automated Attendant, dial # (for remote logon).
  2. Dial your own extension number.

To log onto your mailbox while listening to your own greeting:

  1. Wait for your greeting to start.
  2. Dial # to stop the greeting.
  3. Dial # and your own extension number, then follow the voice prompts.

From outside, to go right into your co-worker’s mailbox:

  1. After calling your company’s Automated Attendant, dial * (for quick message).
  2. Dial your co-worker’s extension number.

To Transfer your call to a co-worker's mailbox:

  1. Do not hang up.
  2. Press TRANSFER.
  3. Press V-MAIL.
  4. Dial your co-worker's extension number.
    1. To check if your co-worker is at their desk before sending the call to their mailbox, dial their extension number before pressing V-MAIL.
  5. Hang up.