|IntraMail Voice Mail with Automated Attendant ends the frustration and cost of missed calls, inaccurate written messages and telephone tag, freeing up the company’s receptionists and secretaries for more production work.|
|See IntraMail Features for more.|
IntraMail Voice Mail with Automated Attendant provides users with comprehensive voice mail and Automated Attendant features. Automated Attendant automatically answers the system’s incoming calls. After listening to a customized message, an outside caller can dial a system extension or use voice mail.
IntraMail Voice Mail with Automated Attendant enhances the system with the following features:
An extension user can forward their calls to voice mail. Once forwarded, calls to the extension connect to that extension’s mailbox. The caller can leave a message in the mailbox instead of calling back later. Forwarding can occur for all calls immediately, for unanswered calls or when the extension is busy, or just for unanswered calls.
Voice mail lets a keyset extension user easily leave a message at an extension that is unanswered, busy, or in Do Not Disturb. The caller just presses V-MAIL to leave a message in the called extension’s mailbox. There is no need to call back later.
By using Transfer to Voice Mail, an extension user can Transfer a call to the user’s own or a co-worker’s mailbox. After the Transfer goes through, the caller can leave a message in the mailbox. The caller will hear the entire mailbox greeting after the Transfer goes through.
While on a call, an extension user can have voice mail record the conversation. The keyset user just presses their Record key. Once recorded, the voice mail stores the conversation as a new message in the user’s mailbox. After calling their mailbox, a user can save, edit or delete the recorded conversation. The ability to use Conversation Record is controlled by an extension’s Class of Service.
|The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record telephone conversations or other sound activities, whether or not contemporaneous with transmission, may be illegal in certain circumstances under federal or state laws. Legal advice should be sought prior to implementing any practice that monitors or records any telephone conversation. Some federal and state laws require some form of notiﬁcation to all parties to a telephone conversation, such as using a beep tone or other notiﬁcation methods or requiring the consent of all parties to the telephone conversation, prior to monitoring or recording the telephone conversation. Some of these laws incorporate strict penalties.|
An extension user can have a Record key for a co-worker’s mailbox. While on a call, the user can press the key to record their conversation directly into the co-worker’s mailbox. The user can set up the Record key to record into any valid Subscriber Mailbox (including IntraMail Group Mailboxes and Master Mailboxes programmed as Subscriber Mailboxes). This could help a dispatcher, for example, that wants to record a conversation with a client right into the responsible technician’s mailbox.
An extension can have multiple Record keys, each associated with a different mailbox. In addition, setting up a Record key for a co-worker’s mailbox is also available on DSS Consoles.
|Refer to Live Call Screening. You may ﬁnd that Call Screening better meets your requirements.|
Personal Answering Machine Emulation will not intercept a call manually transferred to an extension.
A Message Center Mailbox helps co-workers that work together closely - such as members of the same Pickup Group. For example, the group supervisor can send important messages to the shared Message Center Mailbox, to which any group member can respond when time allows. Each group member’s Message Center Key ﬂashes (green) when messages are waiting.
The telephone's interactive soft keys show the number of new messages in the user’s mailbox. For example, if a Display Telephone user has 2 new messages in their mailbox, their voice mail soft key shows: VM02. If a Super Display Telephone user has 2 new messages in their mailbox, their voice mail soft key shows V-Mail 02. The new message count resets to 00 as soon as the user calls their mailbox (regardless of whether the new messages were listened to). The message count returns when the system updates the Ring/Message lamp on the phone.
[3.00.35] Some additional checking has been added in system software to ensure that messages are copied from one mailbox to another in the proper order. In prior versions, it was possible to mix up the order of copied messages if the user pressed V-MAIL while the System Administrator was copying multiple messages from one mailbox to another.
[3.00.30] Program 4101-02: Voice Mail Master Number has been removed from system programming. It was for version 2 database compatibility and is no longer required. Voice Mail uses a fixed, permanently-assigned UCD Hunt Group and the master number for that group is assigned in 1312-01: Voice Mail Extension Number.