The Built-In Automated Attendant gives the system call answering and routing capabilities when
IntraMail is not installed. The Built-In Automated Attendant can use any of the first eight Call
Routing Mailboxes (801-808) for call handling, and each of these eight Routing Mailboxes can have a
30 second Instruction Menu message (Attendant Greeting). The Routing Mailboxes must be Call Routing
Mailboxes, and all other Routing Mailbox types are ignored. Additionally, the Built-In Automated
Attendant provides two voice mail ports, allowing it to process two calls simultaneously.
The Built-In Automated Attendant does not provide voice mail.
Just like the full-featured Automated Attendant, the Built-In Automated Attendant answers outside
calls on each line, according to the time of the day and day of the week that the call is ringing.
After answering, the Built-In Automated Attendant plays an Instruction Menu message (greeting) to
the caller and provides them with dialing options.
There are 3 major components:
-
Line Schedules
- The Line Schedules, when enabled, set how the system answers outside calls according
to the time of day and day of week the call is ringing. If the active Line Schedule
routes a call to an IntraMail Call Routing Mailbox, the Built-In Automated Attendant
picks up.
- By default, Line Schedules do not route calls to the Built-In Automated
Attendant.
-
Call Routing Mailbox
- A Call Routing Mailbox is a mailbox associated with an individual Line Schedule
entry. It specifies which dialing options (Dial Action Table) are available to
callers. It also provides the Instruction Menu to callers which typically greets the
callers and describes the dialing options.
- By default, Line Schedules do not route calls to the Built-In Automated
Attendant.
-
Dial Action Table
- Once the Built-In Automated Attendant answers, the Dial Action Table provides the
dialing options to callers. Each digit a caller can dial is assigned a specific
action (function) in the Dial Action Table. The dial action used depends on the
setting in the active Call Routing Mailbox, which in turn depends on the Line
Schedule setup. The valid Dial Action Table actions for the Built-In Automated
Attendant are:
- UTRF (Unscreened Transfer)
- GOTO (Go to a Mailbox)
- Hang Up
- By default, Call Routing Mailboxes 1-8 use Dial Action Table 1.
Note: To record an Attendant Greeting (Instruction Menu Message) for the Built-In Automated Attendant:
- Dial #AG (#24).
- Your extension must have access level 5 in order for you to use this
option.
- Enter the Call Routing Mailbox Number (801-808).
- Follow the voice prompts and record your Attendant Greeting.