The Dial Action Table defines the dialing options for the Call Routing Mailbox chosen by the Line
Schedule, which in turn provides those dialing options to Automated Attendant callers. IntraMail
provides 16 Dial Action Tables. The Dial Action Table is an integral part of the Automated
Attendant. The Automated Attendant can automatically answer the telephone system’s incoming calls,
play an Instruction Menu message, and provide dialing options to callers. There are 3 major
Automated Attendant components:
-
Line Schedules
- The Line Schedules, when enabled, set how the system answers outside calls according
to the time of day and day of week the call is ringing. If the active Line Schedule
routes a call to an IntraMail Call Routing Mailbox, the Automated Attendant picks
up.
- By default, Line Schedules do not route calls to the Automated
Attendant.
-
Call Routing Mailbox
- A Call Routing Mailbox (32 maximum) is a mailbox associated with an individual Line
Schedule entry. It specifies which dialing options (Dial Action Table) are available
to callers. It also provides the Instruction Menu to callers which typically greets
the callers and describes the dialing options.
- By default, Line Schedules do not route calls to the Automated
Attendant.
-
Dial Action Table
- Once the Automated Attendant answers, the Dial Action Table (16 maximum) provides
the dialing options to callers. Each digit a caller can dial is assigned a specific
action (function) in the Dial Action Table. The dial action used depends on the
setting in the active Call Routing Mailbox, which in turn depends on the Line
Schedule setup.
- By default, Call Routing Mailboxes 1-8 use Dial Action Table 1.