Flexible Answering Schedules

The Automated Attendant can answer outside calls with different announcements and dialing options, depending on the time of day and day of week.
Additional Feature Information
Line Schedules

Description

The Automated Attendant can answer outside calls with different announcements and dialing options, depending on the time of day and day of week. For example, a company can set up separate schedules for weekdays, evenings, weekends, and specific holidays. Each schedule can play a different announcement to callers, as well as provide them with unique dialing options. Once set up in programming, the schedule operation is automatic.

[3.01] The Flexible Answering Schedules are determined by the set up of the Line Schedules. See Line Schedules for more.

Conditions and Defaults

Conditions


  • None.

Default Setting


  • Disabled.

Other Related Features

Features


  • Line Schedules
    • If enabled, sets how the system answers outside calls.

IntraMail Features

[3.01]
  • Automated Attendant
    • The Automated Attendant can automatically answer the telephone system’s incoming calls, play an Instruction Menu message, and provide dialing options to callers.
  • Call Routing Mailbox
    • The mailbox associated with an Line Schedule entry that specifies which dialing options (Dial Action Table) and announcements are available to Automated Attendant callers.
  • Dial Action Table
    • Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table.