|Off-Hook Signaling helps important callers get through.|
When a user is busy on a call, Off-Hook Signaling audibly indicates that another caller is trying to get through. Off-Hook Signaling helps important callers get through, without waiting in line for the called extension to become free. After the user hears the off-hook signal, they can use other system features (such as Hold or Park) to process their active call and then answer the waiting call.
While a keyset user is on a handset call, Off-Hook Signaling from an outside call can be either Camp-On tones or muted Off-Hook Ringing. The user can press VOLUME up or down to adjust the volume of the Off-Hook Ringing. While on a Handsfree call, Off-Hook Signaling is limited to Camp-On tones. See Call Waiting / Camp-On for more.
|Off-Hook Ringing 1||Camp-On Tones 2|
|Transferred Outside Call||Yes||Yes|
|Direct Inward Line||Yes||Yes|
|Transfer from Voice Mail (UTRF)||Yes||Yes|
|Call Coverage Key||Yes||No|
|Group Call Pickup Key||Yes||No|
|1 For Off-Hook ringing, 2116-03: Off Hook Signaling for Incoming Outside Calls Stations: Config: Options: Off Hook Signal (2116): OHS Lines] = 2.|
|2 For Camp-On tones, 2116-03: Off Hook Signaling for Incoming Outside Calls Stations: Config: Options: Off Hook Signal (2116): OHS Lines] = 1.|
While a keyset user is on a handset call, Off-Hook Signaling from an Intercom caller can be either Camp-On tones or Voice Over. To Camp-On, the caller pushes Camp On (Camp). To Voice Over, the caller pushes Voice Over (Vovr). If the keyset user is on a Handsfree call, they can receive only Camp-On tones. Off-Hook Ringing for Intercom calls is not available.
The keyset has a separate option to control Off-Hook Signaling for calls from a Hotline partner that pressed their Hotline key to call. The Off-Hook Signaling options are the same as for Intercom calls (Camp-On or Voice Over), but are set up separately. If the Hotline partner dials directly (instead of pressing the Hotline key), the keyset uses the normal Intercom caller setting.
[3.05] When setting up Off-Hook Signaling for Hotline Partner in Menu + 39, <- and -> allow the user to scroll through the signaling choices. In prior version 3 releases, -> worked correctly but <- provided the wrong choices. This is corrected.