Park a call in orbit so a co-worker can pick it up. With Park, it is not necessary to
locate a person to handle their calls.
Park places an outside call in a waiting state (called a Park Orbit) so that an extension user may pick it up. There are two types of Park: System and Personal. Use System Park when you want to have the call wait in one of 10 system orbits (60-69). Personal Park allows you to Park a call at an extension so a co-worker can pick it up. After parking a call, a user can Page the person receiving the call and hang up. The paged party dials a code or presses a programmed System Park key to pick up the call. Many calls can be parked at the same extension, and are retrieved in LIFO (last-in, first-out) order.
A call parked in System Park Orbit for too long will recall the extension that initially parked it. The recall for System Park Orbits 68 and 69 is permanently fixed at 5 minutes. If the recall remains unanswered, the call diverts to Key Ring.
A call parked in Personal Park Orbit for too long will initially recall to the extension at which it is parked. If unanswered there, it recalls to the extension that parked the call. If still unanswered, it diverts to Key Ring.
|Distinctive Flash Rate on Park Recall|
|For this type of call:||You see this flash rate:|
|Call that you Parked||Double Wink On (green)|
|Call that you initially Parked recalling your phone||Double Wink On (green)|
|Call Parked by a co-worker||On (red)|
|Call initially Parked by a co-worker that is recalling your phone||Double Wink On (red)|
The System Park Orbit recall display occurs as the call is ringing the extension that initially parked it, and after the call diverts to Key Ring.
You can also set up the Recall Cycles option to never divert to the overflow destination by setting the Recall Cycles count at 0. The call will continually switch between waiting in orbit (or on Hold) and ringing the initiating extension. This is helpful if the site receives may priority calls that should never reroute to a destination that allows other co-workers to pick them up.
If the call is left in orbit past the Orbit Recall time, it will recall the extension from which it was initially parked. During the recall, the Park Orbit key on all extensions will continue to flash allowing any user to retrieve the call.
[<3.01] The orbit key is on (red) at all other extensions while the call is parked. Additionally, another extension user can not use their orbit key to pick up the call while it is recalling.
[3.01] A condition is corrected that would cause an IP keyset to have one-way audio after retrieving a call from Personal Park Orbit.
[3.05] This software corrects a phantom ringing problem that could occur after a Pickup Group member, busy on a call with another group member, answered a call recalling form System Park orbit. As a precondition, both extensions had to have Pickup Group and Park Orbit keys, and the user answered the recall by pressing the orbit key.