|Get through to a co-worker busy on a handset call — without interrupting their call.|
Voice Over lets a user get through to a keyset extension user busy on a handset call. With Voice Over, the busy keyset extension user hears an alert tone followed by the voice of the interrupting party. The keyset extension user can respond to the interrupting party without being heard by the original caller. If desired, the keyset extension user can easily switch between their original caller and the interrupting co-worker. The original caller and the interrupting party can never hear each other’s conversation.
Voice Over could help a lawyer, for example, waiting for an urgent call. While on a call with another client, the lawyer’s paralegal could announce the urgent call as soon as it comes in. The lawyer could then give the paralegal instructions on how to handle the situation — all without the original client hearing the conversation.
Either a keyset or SLT can initiate a Voice Over, but only a keyset can receive a Voice Over.
|Maximum simultaneous users in Conference (total of all Conferences system-wide)||32|
|Maximum simultaneous conferences||8|
|Maximum parties in any one Conference (lines and/or extensions)||8|
The system’s 32 Conference circuits are dynamically allocated as users request them.