The Message Sender (From) Field

Like any other email client, Email Integration uses the From field to identify the person that left the message being delivered. In the email message, the data in the From field is formatted as Name [Reply To], where:

• Name identifies the person that left the message.
• Reply To¹ is the email address used when the email recipient replies to the message.
  
  • This information is not provided in the recipient’s inbox - just the actual email message.

For messages left by Intercom callers:

• Name is:
  
  • The extension name (if programmed) or,
  • The extension number (if there is no name programmed).
• Reply To¹ is:
  
  • The email address of the person that left the message (if programmed) or,
  • The Reply To data from 1105-09: Email Reply To [System: Config: Communication: SMTP (1105): Reply To],
  • The Email data from 1105-08: SMTP Email Account [System: Config: Communication: SMTP (1105): Email].

For messages left by outside callers:

• Name is always the text “Outside Caller.”
• Reply To¹ is:
  
  • The Reply To data from 1105-09: Email Reply To [System: Config: Communication: SMTP (1105): Reply To],
  • The Email data from 1105-08: SMTP Email Account [System: Config: Communication: SMTP (1105): Email].