A Private Line is a line reserved for a keyset for placing and answering calls. A user with a Private
Line knows when important calls are for them. Additionally, the user has their own line for placing
calls that is not available to others in the system.
There are three types of Private Lines:
- The keyset has a Private Line only for incoming calls. The user cannot place a call
on the Private Line. A customer service representative may want an incoming only
Private Line to be sure customers can always get through.
- The keyset has a Private Line only for outgoing calls. The Private Line does not
ring for incoming calls. A service dispatcher may want an outgoing only Private Line
so they can always get in touch with field technicians.
- The keyset has a Private Line for both incoming and outgoing calls. An executive may
want a both ways Private Line that is available only to them for placing and
You can optionally set up shared Private Lines between a group of co-workers that work closely