|Similar to telephone system unscreened transfers in which the transferring party immediately extends the call.|
Unscreened Transfer is an Automated Attendant option that allows callers to directly dial system extensions. Unscreened Transfer (and its related feature Screened Transfer) allows the IntraMail Automated Attendant to transfer outside calls to system extensions without the need for a live receptionist or operator. It is similar to telephone system unscreened transfers in which the transferring party immediately extends the call. After an Automated Attendant caller dials an extension, IntraMail transfers the call to the destination and hangs up. Any recalls or additional routing are handled by the telephone system – just as with any other unscreened transfer.
Both Screened and Unscreened Transfer allow Automated Attendant callers to directly dial system extensions. The following summarizes the differences between these two types of Automated Attendant transfer.
An Unscreened Transfer will go through to the destination extension even if the destination doesn’t have an active mailbox. If the Unscreened Transfer is unanswered at the destination, the call returns to the Automated Attendant.
The table shows in detail how Unscreened Transfer operates.
Unscreened Transfer (UTRF) Operation
|If Park and Page (Automated Attendant Direct to Voice Mail) is off :|
|Extension Idle||Extension Busy||Extension in DND|
When idle, transfers call to extension.
||When in DND:
|If Park and Page (Automated Attendant Direct to Voice Mail) is
|1After the 1603-01: Transfer Recall Timer [System: Timers: Features: Recall (1603): Transfer Recall] interval.|